The Daily Wire is looking for a new Member Experience Representative to join our Product team in Nashville, Tennessee! This person will be part of our outstanding team of Member Experience Representatives who tend to our customer service channels and work directly with our audience to make as positive an impact on Daily Wire’s audience growth, engagement, and satisfaction as possible.
If you are passionate about and have previous experience in customer service and/or the hospitality industry, possess strong interpersonal skills, are highly detail-oriented, and are excited about the prospect of representing the Daily Wire and interacting closely with our amazing audience and members on a daily basis, we want to hear from you!

Use outstanding customer service skills to engage with the Daily Wire members and audience in answering questions and resolving issues through email, phone, and chat support
Serve our Daily Wire members by helping to guide them through account-related questions as well as basic troubleshooting
Moderate and promote meaningful discussion on the Daily Wire website and app comment sections
Seek out opportunities to improve satisfaction among our audience and customer base
Field and escalate system issues to the appropriate parties
Perform other duties as assigned

Experience & Requirements:

Nashville, TN -based position (working remotely is not an option)
1+ year of previous professional experience in customer service or related field
Experience with chat support and comment moderation a plus
Interest in and/or familiarity with the political and editorial news landscapes
Outstanding guest service/hospitality skills
Strong ability to remain patient, calm, and gracious under stressful circumstances and when dealing with customer service escalations
Outstanding email and phone skills, including communication and grammar
Strong sense of empathy and ability to relate to people and resolve issues
Familiarity with Zendesk or related customer services software a plus
Exceptional attention to detail
G-suite proficiency

Reports to: Member Experience Lead
Start date: Immediate
Employment type: Full-time; Non-Exempt
Compensation: $18/hour
Benefits: Health insurance options (medical through Blue
Cross Blue Shield; dental and vision through Guardian); Paid Time Off; 401k (5% match)
To learn more about the Daily Wire, please visit the following Daily Wire Facebook and YouTube page links:
Daily Wire Facebook
Daily Wire YouTube
The Daily Wire provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Please Note: The Daily Wire participates in E-Verify and performs background checks on all new hires. We will provide the Social Security Administration (SSA) and if necessary, the Department of Homeland Security (DHS), with information from each new employee’s form I-9 to confirm work authorization.
Thank you!

Tagged as: Customer Support

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About The Daily Wire

Not every company kicks off in a converted garage and expands into one of America’s fastest-growing conservative media outlets for news, opinion, and entertainment - but then again, no other company is the Daily Wire. Built from the ground up by Ben Shapiro and Jeremy Boreing, the Daily Wire started as a side gig and morphed into a political news and commentary powerhouse in just 6 short years. Now, the Daily Wire is producing entertainment content, investigative journalism, multiple chart-topping podcasts, and - you guessed it - some fire memes.