Overview

The Firearms Technology Consultant (FTC) is responsible for assisting customers with the selection, implementation and support of Orchid software products. Customers will include firearm retailers, manufacturers, distributors and ecommerce providers.
Applicants need not have prior working knowledge of Orchid software. However, the employee should have a strong understanding of the shooting sports industry, firearms and FFL requirements. Firearm retail or manufacturing experience is preferred, but not required. Prior experience with any POS, electronic Bound Book or ERP is a strong plus.
 
POSITION RESPONSIBILITIES
Orchid Software Applications
The FTC is expected to become a product expert on various Orchid FFL business and compliance technology, including:

Orchid POS™
Orchid eCommerce™
Orchid eBound™
Orchid eStorage™
Orchid ERP™
Orchid eSerial™

Software Demonstration & Selection

Introduce potential and current customers to the Orchid software suite
Meet and communicate with customers to understand their needs and pain points
Provide software demonstrations and explain the difference between software options
Introduce customers to Orchid’s complementary ATF and Export compliance services

Implementation & Training

Work with Orchid VP of Sales & Marketing/VP of Technology to schedule implementation
Develop basic project plans to properly plan implementation steps
Standardize and load firearm data, regulated data, customer and vendor data
Configure basic application settings and customer hardware
Provide customers with detailed training sessions and onboarding success meetings

Product Management

Update software product manuals and support materials
Test software products prior to new feature releases

Product Account Management & Support

Provide proactive account management services by regularly making contact with existing customers to understand their satisfaction level and offer assistance
Act as the first responder to customer inquiries regarding technical or functional issues
Attempt to recreate and problem-solve customer issues
When unsolvable, contact software development team to request deeper analysis
Provide a response to customers regarding their issues

POSITION DETAILS
Position: Full-time
Location: Remote; must currently live in Connecticut (CT), Massachusetts (MA), South Carolina (SC), Tennessee (TN) or Colorado (CO)
Hours: 8 am–5 pm, with 1-hour lunch. Actual hours are flexible with approval. Limited time may be requested of the employee during evenings, weekends or vacation if warranted by a time-sensitive event.
Travel Estimate: 15%, primarily for larger client implementations or industry trade shows
PTO/PST: 3 weeks, plus holidays; and Paid Sick Time
Salary: $45,000–55,000 annually
EXPERIENCE & QUALIFICATIONS
Experience

Shooting sports industry experience required (e.g., retail, manufacturing, software)
3–5 years of relevant technical experience
Strong understanding of FFL operations and ATF requirements
General knowledge of retail and manufacturing applications
Strong customer management skills and ability to develop relationships

Technical/Software

Strong understanding of modern computing applications (online or on-premise)
Strong Microsoft Office skills, especially Excel
CRM applications (e.g., Zoho)
File management systems (e.g., SharePoint, Zoho Workdrive)

Other Requirements

Quick learner
Strong oral and written skills
Attention to detail
Motivated/self-starter

Tagged as: Business Development, Consulting

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About Orchid LLC

Orchid LLC and its family of companies, including partner firm, FFL Law, have been offering business software, firearms-friendly payments and legal and regulatory services to the shooting sports industry for over a decade. With powerful POS, eCommerce, ERP and Bound Book solutions, as well as expert knowledge of ATF, import/export and state-level regulations, Orchid helps FFLs profitably manufacture, distribute and sell firearms with great efficiency and the utmost compliance.